ispn.netTrusted Telecom & ISP Managed Services Provider - ISPN Network Services

Trusted Telecom & ISP Managed Services Provider - ISPN Network Services 866.584.4776 info@ispn.net Linkedin-in Search Search Close this search box. Solutions Premium Customer Support 24×7 technical and customer support Remote PC and device repair Managed Network Services Cloud-based provisioning and management Network monitoring and diagnostics Email hosting – email built for broadband providers with intelligent spam and virus filtering Additional Services IP network design, implementation, and administration Trusted third-party services for FCC CALEA compliance AboutOur Team Careers News & Resources Most Recent Case Studies White Papers Search Search Close this search box. Contact Customer-Driven | Reliable | Innovative Solutions for the Evolving ISP ISPN helps leaders of community-focused Internet Service Providers elevate the customer experience and achieve growth through customer-driven, reliable, and innovative 24×7 support and managed IT solutions. Solutions Our customers achieve an average subscriber growth of 8%+ annually. 1 MIL. We support more than 1 million subscribers across 140 customers , driving high rates of subscriber satisfaction for our customers. 50K + Our industry-leading first-call resolution rates save our customers an average of $50k+ on truck rolls and other operational costs annually. Solutions Outsourcing support and IT services should grow your business – not limit it. We fuel your broadband business by providing high-quality managed IT services where you need them most. We are 100% U.S. based, with our headquarters in Lenexa, Kansas. Premium Customer Support Managed Network Services Additional Solutions 24×7 technical and customer support Remote PC and device repair Cloud-based provisioning and management Network monitoring and diagnostics Email hosting – email built for broadband providers with intelligent spam and virus filtering IP network design, implementation, and administration Trusted third-party services for FCC CALEA compliance Testimonials We’ve gone from zero to 15,000 customers in seven years because of a great team effort. Our network operations and support functions are world-class, with a friendly hometown feel and commonsense attitude. ISPN has similar sensibilities.” John Leary EIT Director Whip City Fiber View Case Study "ISPN’s flexibility and agility throughout has been crucial to our success. When abrupt changes in service occur, they’re able to rapidly create new processes to address them, and they’ve been able to bring on new staff quickly to adapt to sudden spikes in volume. ISPN has consistently represented us well." Amanda Singleton Customer Care Manager Rainier Connect View Case Study Great experience! You made this process painless. I feel very reassured and informed about my computer and know what I need to do with it next. I can’t thank you enough.” eTech Customer View Case Studies It’s difficult and expensive to keep a customer support team on duty round the clock for a company our size. ISPN is seamless, responsive, and a great value compared to us having to recruit, train, manage, and pay overtime to our own people. It’s a better way and a strong business case as well.” Jeff Bowles Customer Service Manager Guadalupe Valley Electric Cooperative (GVEC) View Case Study Email hosting has been a breeze. We are very happy with our partnership to this point.” Brandon Linden Network/Systems Administrator Citizens Fiber View Case Studies We know we’re spending money wisely with ISPN because the KPIs related to customer calls, resolutions and satisfaction are all very good. Our networks have the uptime and speed to prove it, too. Our customers appreciate the better overall experience and our shareholders like our bottom-line profitability.” David Adams Executive Vice President and General Manager Green Hills Communications View Case Study Recent News Fiber Frenzy & Labor Laments: Exploring the Need for Managed Services December 7, 2023 | Broadband Solutions Over the past few years, you may have heard the phrase fiber frenzy” mentioned. With streaming video, IoT, cloud, HD video surveillance, and many more... Read More The Help Desk Dilemma: The Pros and Cons of Outsourcing November 30, 2023 | Broadband Solutions Technical support can be overwhelming and difficult to manage in-house. For this reason, many companies choose to outsource their help desk. At ISPN, our HelpDesk... Read More First Call Resolution: The Holy Grail for Community-Focused Internet Service Providers July 12, 2023 | Broadband Solutions , General Delivering exceptional customer support is paramount for any community-focused Internet Service Provider (ISP). One crucial aspect of customer service that ISPs should prioritize is achieving... Read More Accelerating High-Speed Internet Access: U.S. Allocates $42.45 Billion with California, Texas, and Florida Leading the Pack June 26, 2023 | Broadband Solutions , General , News In a pivotal move to advance the digital landscape of the United States, the Biden-Harris administration has announced state allocations for its $42.45 billion High-Speed... Read More ISPN Enhances its Solutions Portfolio with 24/7 NOC Services from iGLASS Networks April 17, 2023 | Broadband Solutions , General , News Spring is here in Kansas City, and we are thrilled to share exciting news with you! ISPN’s parent company has acquired iGLASS Networks, a leading... Read More Introducing iGLASS Networks – Now Part of the ISPN Family April 17, 2023 | General , Broadband Solutions , News Combat Tool Sprawl and Alert Apathy with a Single Solution Most broadband service providers (BSPs”) use multiple hardware and software platforms to create a network... Read More View All Posts Partner with an industry leader you can trust. Contact us to learn more. Linkedin-in © 2023 ISPN, LLC. All Rights Reserved. Privacy Home Solutions Case Studies About News & Resources Contact 866.584.ISPN info@ispn.net 14303 W 95, Lenexa, KS 66215 Sign up for our Newsletter Sign up for our newsletter! Name First Last Email...